Frog Radar

Refund Policy

Last updated: July 2026. This policy covers paid Pro subscriptions. Our Free plan and 14-day Pro trial are free - no payment or refund is ever involved until you choose to subscribe.

14-day money-back guarantee

If this is your first paid Pro subscription and you are unhappy with it for any reason, contact us within 14 days of your first payment and we'll issue a full refund - no questions asked. This applies once per customer.

After the 14-day window

Outside the money-back window, subscription payments are non-refundable for the current billing period. You can cancel anytime from your account - cancelling stops future renewals, and you keep Pro access until the end of the period you already paid for. We don't provide partial refunds for unused time within a period.

Billing errors and duplicate charges

If you were charged in error - a duplicate charge, a charge after you cancelled, or any other billing mistake on our end - contact us and we'll refund it in full, regardless of the 14-day window.

How refunds are processed

Payments are processed by Paddle.com, our Merchant of Record. Approved refunds are issued back to your original payment method by Paddle, typically within 5-10 business days depending on your bank or card provider. You can also request a refund directly through Paddle using the receipt link in your purchase confirmation email.

How to request a refund

Email us at [email protected] (placeholder) with the email address you used to subscribe, and we'll take it from there.